Effective Date: September 14, 2018

This policy for cookies and related technologies (the “Policy”) applies to the platform, described here (the “Platform”), which is operated and controlled by Looker Data Sciences Inc. (“Looker”, “we”, or “us”).

What are cookies and related technologies?

Cookies are small data files that may be placed on your computer or other devices when you visit a website or other online platform, such as the Platform, to monitor how users interact with the online platform. Logs are continuous digital records of events and interactions that occur on an online platform. Cookies and logs are used in a number of ways, including to make an online platform work, to keep track of your movements within the online platform, and/or to remember your login details. Pixel tags, also called web beacons or single-pixel gifs, tag a graphic in an email message that tracks email messages opened. Cookies, pixel tags, and/or logs can be used to identify your IP address, browser type, domain name, and specific web pages through which you click and/or email messages you open.

There are different types of cookies, and they can be distinguished on the basis of their origin, function and lifespan. Important characteristics of cookies include the following:

  • First party cookies are cookies that are placed by the online platform you are visiting, while third party cookies are placed by an online platform other than the one you are visiting. Please note that we do not control the collection or further use of data by third parties.

  • Necessary cookies are necessary to allow the technical operation of an online platform(e.g., they enable you to move around on a website and to use its features).

  • Performance cookies collect data on the performance of an online platform such as the number of visitors, the time spent on the website and error messages.

  • Functionality cookies increase the usability of an online platform by remembering your choices (e.g. language, region, login, and so on).

  • Targeting/advertising cookies enable an online platform to send you personalized advertising.

  • Session cookies are temporary cookies that are erased once you close your browser while persistent or permanent cookies stay on your device until you manually delete them or until your browser deletes them based on the duration period specified in the persistent cookie file.

More information about cookies and related technologies can be found on www.allaboutcookies.org. Please note that Looker has no affiliation with, and is not responsible for, this third party website.

Why do we use cookies and related technologies?

Looker and our service providers may use cookies, pixel tags, and/or logs because they:

  • are necessary to enable us to distinguish between users;
  • are essential for us to provide the Platform to you;
  • help us optimize, personalize and/or otherwise improve your experience and/or the performance of the Platform and our service and marketing-related communications with you (subject to compliance with the requirements of applicable law); and
  • help us to improve the Platform.

We do not use the information collected to create user profiles.

An overview of the cookies used on the Platform is set out in the following table. Note: All cookies listed as “Looker” are 1st-party cookies. The remainder are third-party cookies.

Cookie details:

Cookie Name Cookie Details Purpose Duration Category
Looker rack.session Session management, by default expires in 30 days, unless persistent sessions is disabled 30 days Necessary
Looker ActionDispatch::Flash Embedded within the rack.session cookie. Used to pass messages or user meta data between pages. Session Necessary
Looker looker.expires_at Tracks when the user’s session expires Session Necessary
Looker looker.session_renewable Tracks if a user is logged in and if session is extendable Session Necessary
Looker looker.trust.hint Tracks if user has selected ‘Stay logged in. This is a trusted computer.’ 5 years Necessary
Looker looker.browser Used to track the number of unique browsers 3 years Necessary
Looker CSRF-TOKEN Security Session Necessary
Looker sqlRunnerLastConnectionName Tracks the name of the last SQL connection in SQL Runner Session Necessary
Looker cookie_consent Tracks if a user has accepted the Cookie Policy 5 years Necessary
Zendesk Chat __zlcprivacy
Zendesk Support Chat 1 year Necessary
Zendesk Chat zte2095 Zendesk Support Chat Session Necessary
Cloudflare __cfduid Zendesk Support Chat assets served from Cloudflare CDN 1 year Necessary
Pendo _pendo_accoundId.*
Used to provide contextual in-product messaging 100 days Necessary
Pendo _pendo_launcher-closed.* Used to provide contextual in-product messaging 10 days Necessary
Pendo log-enabled
Used to provide contextual in-product messaging Session Necessary
Pendo lastStepAdvanced
Used to provide contextual in-product messaging ~10 seconds Necessary

Please note that the processing of your personal data in connection with cookies and related technologies, and for other purposes, is governed by our Platform Privacy Policy available at https://looker.com/privacy/platform.

How can you control cookies and related technologies?

Most web browsers are set to automatically accept cookies. Depending on your browser, you can set your browser to allow you to erase cookies on your computer, block cookies from your computer, or notify you when a cookie is stored on your computer. Please refer to the 'help' button (or similar) on your browser to learn more about how you can do this. If you choose to disable or otherwise block certain cookies, you may be unable to use or experience decreased functionality with parts of the Platform. Your browser may also support functions to block or restrict pixel tags.

If you use different devices to access the Platform, you will need to ensure that each browser of each device is set to your cookie preference.

More information on how to manage cookies is available from: http://www.allaboutcookies.org/manage-cookies/. Please note that Looker has no affiliation with, and is not responsible for, this third party website.

In addition, you may opt-out from cookies by visiting the following websites and selecting which company cookies you would like to opt-out from: http://www.aboutads.info/choices/#completed and http://www.youronlinechoices.com/. Please note that Looker has no affiliation with, and is not responsible for, these third party websites.