Last Modified: March 9, 2020

During the Term of the agreement under which Looker has agreed to provide the Covered Services to Customer (as applicable, the “Agreement”), the Covered Services will be Available to Customer as described below (the “Service Level Objective” or “SLO”). Capitalized terms used in this SLA, but not defined in this SLA, have the meanings given to them in the Agreement.

Looker Platform: Each Looker Platform will include a Service Level Objective as follows:

Looker Platform Monthly Uptime Percentage the Covered Service will be Available (SLO)
Standard >= 99.5%
Advanced or Elite >= 99.9%

SLA Definitions