Last Modified: April 1, 2021

Previous Versions

During the Term of the agreement under which Google has agreed to provide the Covered Services to Customer (as applicable, the “Agreement”), the Covered Services will be Available to Customer as described below (the “Service Level Objective” or “SLO”). Capitalized terms used in this SLA, but not defined in this SLA, have the meanings given to them in the Agreement.

Looker Platform: Each Looker Platform will include a Service Level Objective as follows:

Looker Platform Monthly Uptime Percentage the Covered Service will be Available (SLO)
Standard >= 99.5%
Advanced or Elite >= 99.9%

SLA Definitions

Standard Platform

Monthly Uptime Percentage Standard Platform Service Credit Percentage
99.0% <= 99.5% 10%
< 99% 25%

Advanced or Elite Platform

Monthly Uptime Percentage Advanced or Elite Service Credit Percentage
99.0% <= 99.9% 10%
< 99% 25%

Previous Versions

June 1, 2020 (applicable to agreements executed June 1, 2020 - March 31, 2021)

March 2020 (applicable to agreements with a link to the Looker Service Level Agreement and executed on or before May 31, 2020)