Retail Analytics & Business Intelligence Software

Your solution for reliable insights

Looker & Google Cloud is a cloud-native enterprise BI platform that can offer retailers secure access to real-time data to help inform better business decisions.

Drive revenue growth

Looker can enable business users to easily access the data they need to help better understand revenue, margins, and sales to uncover high-potential growth areas and develop a greater understanding of customer behavior.

Employ data-driven strategies

Solve the problem of working in silos and create a seamless data experience across organizations. With customer-centric retail data, in-store and online data can be combined to define customer segments, optimize omni-channel retail marketing efforts, and create hyper-personalized customer experiences.

Manage supply chains

Looker is a fast, flexible solution that can incorporate artificial intelligence to identify near real-time retail trends that can help inform merchandising, optimize pricing, and decrease returns. Our retail analytics software can help drive profitability by leveraging data to manage complex supply chains and planning for inventory needs through innovation.

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Help digitally transform your retail business

Perhaps more than any other industry, retail relies heavily on data in order to optimize the decision-making process across entire organizations. Data can impact trend forecasting, inventory control, marketing strategy, and even influence customer behavior -- especially in the increasingly digital space of eCommerce.

Develop an omnichannel merchandising strategy

Create a unified shopping experience: Looker’s customer-centric retail platform can allow retailers to better understand customer behavior in order to help create a seamless shopping experience across channels
Understand purchasing patterns: Looker uses built-in technology that can help retailers to gain insight into purchasing patterns across various channels.
Maximize sales across channels: Looker can enable retail businesses to pull various points of data across channels into one centralized location and compile them into actionable insights

Help increase customer lifetime value

Improve customer satisfaction: Looker’s customer support analytics can help customer service teams improve response time, quality and results
Increase customer engagement: Retail analytics help enable greater insight into upsell opportunities and identification of losses.
Build brand loyalty: Looker helps businesses proactively predict and prevent potential issues that may arise, resulting in fewer customer service problems and increased brand loyalty.

Help improve operations and supply chains

Track merchandise movement across channels: Looker can give retailers the ability to track products from source to customer (and stop in between), helping drive efficiency and profitability
Real-time insights into inventory levels: Looker can allow for minute-to-minute insights into inventory numbers and helps enable you to gain workflow efficiencies
Trace customer issues back to a source: Quickly tie customer feedback to supply chain issues to help improve both profitability and customer experiences