Retail Analytics & Business Intelligence Software

Your solution for more reliable insights

Looker & Google Cloud is a cloud-native enterprise BI platform that offers retailers secure access to real-time data to inform better business decisions.

Drive revenue growth

Looker enables business users to easily access the data they need to better understand revenue, margins, and sales to uncover high-potential growth areas and develop a greater understanding of customer behavior.

Employ data-driven strategies

Solve the problem of working in silos and create a seamless data experience across organizations. With customer-centric retail data, in-store and online data can be combined to better define customer segments, optimize omni-channel retail marketing efforts, and create hyper-personalized customer experiences.

Manage supply chains

Looker is a fast, flexible solution that can incorporate artificial intelligence to identify near real-time retail trends that can inform merchandising, optimize pricing, and decrease returns. Our retail analytics software drives profitability by leveraging data to manage complex supply chains and planning for inventory needs through innovation.

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Digitally transform your retail business

Perhaps more than any other industry, retail relies heavily on data in order to optimize the decision-making process across entire organizations. Data can impact trend forecasting, inventory control, marketing strategy, and even influence customer behavior -- especially in the increasingly digital space of eCommerce.

Develop an omnichannel merchandising strategy

Create a unified shopping experience: Looker’s customer-centric retail platform allows retailers to better understand customer behavior in order to create a seamless shopping experience across channels
Understand purchasing patterns: Looker uses built-in technology that helps retailers to gain insight into purchasing patterns across various channels.
Maximize sales across channels: Looker enables retail businesses to pull various points of data across channels into one centralized location and compile them into actionable insights

Increase customer lifetime value

Improve customer satisfaction: Looker’s customer support analytics can help customer service teams improve response time, quality and results
Increase customer engagement: Retail analytics enable greater insight into upsell opportunities and identification of losses.
Build brand loyalty: Looker helps businesses proactively predict and prevent potential issues that may arise, resulting in fewer customer service problems and increased brand loyalty.

Improve operations and supply chains

Track merchandise movement across channels: Looker gives retailers the ability to track products from source to customer (and every stop in between), driving efficiency and profitability
Real-time insights into inventory levels: Looker allows for minute-to-minute insights into inventory numbers and enables you to gain workflow efficiencies
Trace customer issues back to a source: Quickly tie customer feedback to supply chain issues to improve both profitability and customer experiences

Monetize your retail data

Ensure compliance with privacy and data control regulations: Looker’s retail analytics solutions allow for secure access to data, giving retailers tighter control over what data a supplier can and cannot see in order to mitigate risk
Provide suppliers with accurate, real-time data: The near real-time data collected by Looker helps suppliers understand how their products are performing while also shielding competitors’ information
Turn data into a product: Develop additional sources of revenue by developing retail-as-a-platform go-to-market strategies, that are easy to execute and more likely to succeed