Zendesk is a customer platform that enables companies to track customer interactions and address customer issues through tickets and other customer support services. This Block will help you establish the foundations of your analysis, which you can then augment with additional objects based on your customized schema.

Fivetran’s Zendesk design patterns make it easy to create a tool that tracks and analyzes customer experience by measuring number of service requests, resolution timing, product engagement, and other metrics. Use this Block to:

  • Monitor the number and severity of tickets at the user, department, or organizational level, all in real-time
  • Enable support teams with email alerts for high ticket volumes, trigger words, or any custom criteria
  • Identify common issues across customers to inform product strategy
  • Aggregate and compare issue types, severity, and resolutions across customer verticals
  • Understand peak hours/days to optimize support availability