Voice of the Customer with NLP by Keboola

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Understanding the voice of your customers has never been more important. Keboola’s Voice of Customer Block in partnership with ReviewTrackers gives you a detailed overview of your ratings and reviews, their topics, and a quick view of issues and opportunities. The included Natural Language Processing engine is specifically trained for this Block, and can be expanded to recognize and flag specific mentions.

Use this Block to:

Analyze and understand the drivers behind customer satisfaction
Measure your team’s responsiveness to reviews
Compare chain locations feedback to each other
Monitor and compare your performance to your competitors’ locations
Use as a stand-alone or add additional review sources

The “Essentials” series of blocks by Keboola offers the ability to jumpstart your analytics by simultaneous deployment of Keboola Scaffolds and Looker Blocks. With all Keboola Blocks and projects, you can easily customize the data model and transformations in Keboola Connection to better fit your needs. Speed and simplicity without compromise!

To get Keboola set up for this block go here.

Keboola is a data operations platform that enables teams to scale business insights and revenue through automated workflows and quick and secure experimentation. For more information, please visit keboola.com.

This Block can be installed via the Looker Marketplace.