Customer Support Analytics by Kustomer

See the Code

directory  -  source  -  Customer Support Analytics by Kustomer

Kustomer is the first customer support platform designed and built around the customer. Kustomer brings together your customer data and conversations in one place to give you a comprehensive view of your customer.

The Looker Block for Kustomer allows you to easily explore your customers, conversations, and teams data to provide a comprehensive view of Customer Support team operations. Some example metrics include:

  • Key statistics for support team members, including average time to first completion
  • Average time to first response and average number of messages in conversations
  • Conversation status and volume by channel
See the Code

Related Blocks

Retail Sales Forecast by BigSquid

Gain greater confidence in your sales forecasts with Machine Learning and Predictive Analytics. Big Squid’s Retail...

Net Promoter Score (NPS) by Pendo

Pendo’s Net Promoter Score (NPS) offering makes it easy for businesses that have web and/or mobile applications to...

Redshift Admin by AWS

This Block for Redshift Admin offers a substitute for AWS Console within Looker’s centralized interface.