Customer Support Analytics by Kustomer

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Kustomer is the first customer support platform designed and built around the customer. Kustomer brings together your customer data and conversations in one place to give you a comprehensive view of your customer.

The Looker Block for Kustomer allows you to easily explore your customers, conversations, and teams data to provide a comprehensive view of Customer Support team operations. Some example metrics include:

Key statistics for support team members, including average time to first completion
Average time to first response and average number of messages in conversations
Conversation status and volume by channel