Kustomer is the first customer support platform designed and built around the customer. Kustomer brings together your customer data and conversations in one place to give you a comprehensive view of your customer.
The Looker Block for Kustomer allows you to easily explore your customers, conversations, and teams data to provide a comprehensive view of Customer Support team operations. Some example metrics include:
Key statistics for support team members, including average time to first completion
Average time to first response and average number of messages in conversations