Understanding the voice of your customers has never been more important. Keboola’s Restaurant Reviews Block in partnership with ReviewTrackers gives you a detailed overview of your ratings and reviews, their topics, and a quick view of issues and opportunities. The included Natural Language Processing engine is specifically trained for this Block, and can be expanded to recognize and flag mentions, for example of specific menu items.

Use this Block to:

  • Analyze and understand the drivers behind customer satisfaction
  • Measure your team’s responsiveness to reviews
  • Compare chain locations feedback to each other
  • Monitor and compare your performance to your competitors’ locations
  • Use as a stand-alone or combine with other data (for example surveys)

With all Keboola Blocks and projects, you can easily customize the data model and transformations in Keboola Connection to better fit your needs.

Keboola is a data innovation platform that enables quick and secure experimentation by leveraging data you already have through the power of automated data ops. For more information, please visit keboola.com.