It’s great to be able to identify when a high-value customer makes an in-store purchase or deliveries that are running late, but what are you going to do about it? Quickly contact users right from Looker using the Twilio Action. Send a text with an insight or a custom message on an ad-hoc or scheduled basis — be it a meeting request for your at-risk customer or an apology note (complete with a promo code) for the late order.
To turn this Action on, go to Admin > Actions, or ask your Looker Administrator for assistance.
- Ad-hoc sends - from Looker, quickly send a text to any phone number in your database. Be it sharing your insight by sending data, or simply crafting a custom message on the fly.
- Schedule texts - sharing insights with customers is a powerful way to form relationships. Schedule data delivery to those who need it most at your chosen interval.
- Alerts - set up text alerts with the Twilio Action to easily notify customers when things happen, whether it’s a delay in an order or an outage on their instance.