Santa Cruz, CA – May 31, 2017 – Looker, today announced it has once again ranked as an Overall Leader for Vendor Credibility and Customer Experience in the annual Wisdom of Crowds® Business Intelligence Market Study from Dresner Advisory Services.
In back-to-back years, Looker received a perfect score for Likely To Recommend from 100% of the customers in the survey. Looker also scored significantly above the overall survey sample and ranked best-in-class for Sales Professionalism, Understanding Business/Needs, Business Practices, Contractual Terms and Conditions, Product Online Training, Forums and Documentation, and Integrity.
“We have built Looker on the success of one customer at a time,” said Frank Bien, CEO of Looker. “We take great pride in providing the best customer experience and are committed to delivering the most flexible, reliable, secure and easy-to-implement data platform. It’s especially gratifying to know that we’ve maintained a high level of customer satisfaction through our rapid growth and expansion.”
Download the 2017 report.
“Our study takes a deep look at both users and vendors, and it captures the most important criteria and trends in the market today,” said Howard Dresner, president, founder and chief research officer of Dresner Advisory Services. “The study reveals Big Data is gaining momentum and complete BI platforms are demonstrating greater success for organizations. It’s clear that BI continues to be a highly important competency. In fact, over half of our respondents planning to increase their BI investment in 2017. We’d like to congratulate Looker for another very strong performance this year.”
Published annually by Dresner Advisory Services, its flagship report surveyed over 1,400 end users and ranked 26 vendors on 33 Customer Experience and Vendor Credibility measures.
Looker is the business intelligence (BI) and analytics platform part of the Google Cloud data and analytics suite. Transcending traditional BI, Looker powers data experiences that deliver actionable business insights at the point of decision and infuses data into products and workflows to allow organizations to extract value from data at web-scale. More than 2,000 industry-leading and innovative companies, such as Cisco, Sony, Amazon, Essence, Home Depot and IBM, have trusted Looker to power their data-driven cultures. For more information, visit Looker or Google Cloud and connect with us on LinkedIn, Twitter, Facebook and YouTube.
About Google Cloud
Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.