Santa Cruz, CA – June 4, 2019 – Looker, a leading data platform company, today announced its fourth consecutive year of being ranked as an overall leader in both the Customer Experience and Vendor Credibility models in the 10th anniversary edition of the annual Wisdom of Crowds Business Intelligence Market Study.
According to the study, “It (Looker) scores significantly above the overall sample for every measure and is best-in-class for sales and technical support responsiveness and consulting professionalism and product knowledge. It maintains a perfect recommend score.”
“Receiving this type of accolade in a report that is solely focused on customer responses is incredibly important to Looker because of our dedication to our customers’ success,” said Frank Bien, CEO at Looker. “Data complexity and volume is increasing at a colossal rate making integration at scale across the entire organization even more valuable. For Looker, this means constantly examining the customer experience to ensure that it’s at its best for customers across virtually any business and function.”
Download a complimentary copy of the report here.
“Looker is once again ranked as an overall leader in our Customer Experience and Vendor Credibility market models, both of which are driven solely by the voice of the customer,” said Howard Dresner, president, founder and chief research officer of Dresner Advisory Services. “The company continues to perform significantly above the overall sample for every measure, and maintains a perfect recommend score — all the Looker customers who participated in the survey would recommend them. We congratulate Looker on their strong performance in this year’s study.”
This year marks the tenth anniversary of the Dresner Advisory Services annual Wisdom of Crowds Business Intelligence Market Study. The tenth anniversary edition ranked 27 vendors using its trademarked 33-criteria Customer Experience and Vendor Credibility measures. The Customer Experience model considers the real-world experience of customers working with BI products on a daily basis, while the Vendor Credibility model considers how customers “feel” about their vendor.
To read Looker’s analysis of key trends identified in the report, read this blog on the evolution of business intelligence.
Looker is the business intelligence (BI) and analytics platform part of the Google Cloud data and analytics suite. Transcending traditional BI, Looker powers data experiences that deliver actionable business insights at the point of decision and infuses data into products and workflows to allow organizations to extract value from data at web-scale. More than 2,000 industry-leading and innovative companies, such as Cisco, Sony, Amazon, Essence, Home Depot and IBM, have trusted Looker to power their data-driven cultures. For more information, visit Looker or Google Cloud and connect with us on LinkedIn, Twitter, Facebook and YouTube.
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This press release contains forward-looking statements including, among other things, statements regarding the expected performance and benefits of Looker’s offerings. The words "believe," "may," "will," "plan," "expect," and similar expressions are intended to identify forward-looking statements. These forward-looking statements are subject to risks, uncertainties, and assumptions. If the risks materialize or assumptions prove incorrect, actual results could differ materially from the results implied by these forward-looking statements. Risks include, but are not limited to delay in product availability, failure to meet or satisfy customer requirements, and slower than anticipated growth in our market. Looker assumes no obligation to, and does not currently intend to, update any such forward-looking statements after the date of this release. Any unreleased services, features or products referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our products and services should make their purchase decisions based upon features that are currently available.