Santa Cruz, CA – June 5, 2018 – Looker, a leading data platform company, today announced its third consecutive ranking as an Overall Leader for Customer Experience and Vendor Credibility in the annual Wisdom of Crowds Business Intelligence Market Study.
According to the study, “It (Looker) scores significantly above the overall sample for virtually all measures and is best-in-class for sales business practices, technical support professionalism, and responsiveness. It maintains a perfect recommend score.”
“As Looker continues to scale its business and evolve the product, it becomes increasingly important to remain focused on delivering great experiences for our customers,” said Frank Bien, CEO of Looker. “That’s why studies like these, that are based solely on customer responses, are so meaningful to us. We pride ourselves on making our customers successful and are happy to see that reflected in the rankings of this year’s industry-wide report.”
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“The results of this year’s study illuminated the growing expansion and importance of BI in organizations of all sizes and industries,” said Howard Dresner, president, founder and chief research officer of Dresner Advisory Services. “The study uncovered that organizations are looking to do more with their BI platform beyond dashboards and reporting. We also learned that 90% of organizations plan to increase or maintain their BI investment in 2018. We congratulate Looker for a third consecutive year of very strong performance in our study.”
Published annually by Dresner Advisory Services, the comprehensive market study, now in its 9th year, surveyed 1,660 end user and ranked 27 vendors on 33 Customer Experience and Vendor Credibility measures. The customer experience model considers the real-world experience of customers working with BI products on a daily basis, while the vendor credibility model considers how customers “feel” about their vendor.
Looker is the business intelligence (BI) and analytics platform part of the Google Cloud data and analytics suite. Transcending traditional BI, Looker powers data experiences that deliver actionable business insights at the point of decision and infuses data into products and workflows to allow organizations to extract value from data at web-scale. More than 2,000 industry-leading and innovative companies, such as Cisco, Sony, Amazon, Essence, Home Depot and IBM, have trusted Looker to power their data-driven cultures. For more information, visit Looker or Google Cloud and connect with us on LinkedIn, Twitter, Facebook and YouTube.
About Google Cloud
Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.