Santa Cruz, CA – June 5, 2018 – Looker, a leading data platform company, today announced its third consecutive ranking as an Overall Leader for Customer Experience and Vendor Credibility in the annual Wisdom of Crowds Business Intelligence Market Study.
According to the study, “It (Looker) scores significantly above the overall sample for virtually all measures and is best-in-class for sales business practices, technical support professionalism, and responsiveness. It maintains a perfect recommend score.”
“As Looker continues to scale its business and evolve the product, it becomes increasingly important to remain focused on delivering great experiences for our customers,” said Frank Bien, CEO of Looker. “That’s why studies like these, that are based solely on customer responses, are so meaningful to us. We pride ourselves on making our customers successful and are happy to see that reflected in the rankings of this year’s industry-wide report.”
Download a complimentary copy of the report here.
“The results of this year’s study illuminated the growing expansion and importance of BI in organizations of all sizes and industries,” said Howard Dresner, president, founder and chief research officer of Dresner Advisory Services. “The study uncovered that organizations are looking to do more with their BI platform beyond dashboards and reporting. We also learned that 90% of organizations plan to increase or maintain their BI investment in 2018. We congratulate Looker for a third consecutive year of very strong performance in our study.”
Published annually by Dresner Advisory Services, the comprehensive market study, now in its 9th year, surveyed 1,660 end user and ranked 27 vendors on 33 Customer Experience and Vendor Credibility measures. The customer experience model considers the real-world experience of customers working with BI products on a daily basis, while the vendor credibility model considers how customers “feel” about their vendor.
Looker is a complete data platform that offers data analytics and business insights to every department, and easily integrates into applications to deliver data directly into the decision-making process. The company is powering data-driven cultures at more than 1300 industry-leading and innovative companies such as Sony, Amazon, The Economist, IBM, Spotify, Etsy, Lyft and Kickstarter. The company is headquartered in Santa Cruz, California, with offices in San Francisco, New York, Chicago, Boulder, London and Dublin, Ireland. Investors include CapitalG, Kleiner Perkins Caufield & Byers, Meritech Capital Partners, Redpoint Ventures, First Round Capital, Sapphire Ventures and Goldman Sachs. For more information, connect with us on LinkedIn, Twitter, Facebook and YouTube or visit looker.com.