Customers score Looker as best-in-class across 13 categories
Santa Cruz, CA - June 6, 2016 – Looker, the company that is powering data-driven businesses, today announced that it ranked as an overall leader in both Customer Experience and Vendor Credibility in the Wisdom of Crowds® Business Intelligence Market Study.
Published annually by Dresner Advisory Services, its flagship report surveyed over 1,500 end users and ranked 28 vendors on 33 Customer Experience and Vendor Credibility measures. This is the first year Looker has participated in the study.
According to the report, Looker scored significantly above the overall sample for all measures and had the highest scores of any vendor in the report in the following categories: Overall Integrity, Value, Product Ease of Installation, Ease of Administration, Sales Professionalism, Responsiveness, Ease of Upgrade/Migration to New Versions, Online Training, Forums and Documentation, Technical Support Professionalism, Responsiveness, Continuity of Personnel, Time to Resolve Problems, and Consulting Continuity.
“Everything we do is aimed at making sure our customers love every aspect of Looker, from our products and technologies to our ease of doing business and our support,” said Frank Bien, CEO of Looker. “Instead of focusing on flashy events or expensive ad campaigns, we have spent the last three years building a product that is transforming how our customers are using data in their business. That’s what makes these rankings especially meaningful – they are directly from our customers.”
“This is by far our broadest, most comprehensive industry-wide study to date,” said Howard Dresner, president, founder and chief research officer of Dresner Advisory Services. “We went in-depth into a number of market trends as well as which technologies and features are most important to customers. We congratulate Looker on their strong performance in their first year in the report.”
Looker is a complete data platform that offers analytics and insights to every function of a business and easily integrates into every departmental application to get data directly into the decision-making process.
Looker brings data-driven decision-making to every level of an enterprise with a data platform that creates a single source of truth so every business team can easily ask and answer their own questions. The company is powering data-driven cultures at more than 500 industry-leading companies such as Yahoo!, Gilt, and Sony. The company is headquartered in Santa Cruz, California, with offices in San Francisco, New York, and London. Investors include Kleiner Perkins Caufield & Byers, Meritech Capital Partners, Redpoint Ventures, First Round Capital, Sapphire Ventures, and PivotNorth. For more information, Connect with us on LinkedIn, on Twitter, Facebook and YouTube or visit looker.com.
Brian Ziel, Looker